Good if you want straightforward, less so if problems arise
The sign-up process felt pretty easy and the software seemed to fit basic needs well. Training was straightforward, which helped me get started without any big issues. However, when I encountered some difficulties, mainly with how the dialer sometimes lagged or glitches in the database, the support didn't fully meet my expectations. Calls to support were answered and I got help, but not necessarily fast or comprehensive. This product seems best suited for users who prefer standard workflows and don't mind managing minor issues on their own. For more complex needs or if you expect lots of interaction with support, it might be less ideal. I think it does well as a starting platform, but things can get frustrating if you hit snags. Overall, it worked adequately but had some gaps in handling unexpected issues, so consider how much support you need before choosing this.