Good if you want standard support, but not great for complicated stuff
My experience with WFHI's support and communication was quite mixed, honestly. I expected a bit more hands-on help given some of the issues I encountered setting up the dialer and training modules. The telephonic support was available like promised, but often I felt they stuck to scripts and didn’t address the specific nuances of my situation. On the other hand, the automatic updates and database features did work fairly well, which helped keep me somewhat productive even when I had questions. I wouldn't say I’d rely solely on their support if I had complex queries again; this might suit someone who only needs basic help resolving small hiccups. But if you want detailed guidance or quick nuanced answers, it might fall short. Signing up, invoice handling, and payments were straightforward enough and didn't need much support. So it's a bit of a trade-off between self-sufficiency and expecting in-depth help. I’d say consider your own comfort level with tech before jumping in.