Good if you want mostly one-time setup guidance
The training and onboarding helped me understand how to use the WFHI software mostly during the initial phases. A lot of the setup was a one-off thing, like setting up the database and configuring the dialer. I appreciated the focused training sessions that covered these steps clearly. What I wasn’t totally expecting was how much of the ongoing workflow would be up to me to figure out after that, such as maintaining the contact lists or tweaking the automatic updates based on my schedule. The training didn’t cover continuous adjustments in depth, so I had to experiment a bit with managing the calling tools during daily use. That said, the onboarding did lay out a good foundation to build on. I think this will work well for someone comfortable with tech and self-directed learning. It might not suit those looking for continual step-by-step support or detailed follow-up training in everyday operations, but overall I found the initial setup training pretty effective and easy to follow.