Good if you’re clear about what you need, less so otherwise
I started using the WFHI platform mainly because of their telephonic support and priority assistance, a feature I thought would help when something wasn’t working. Initially, the onboarding flow made a positive impression—it was methodical and easy to follow, which made me feel somewhat confident about managing the software. However, when I hit a few technical problems with the dialer and database integration, I noticed the calls to support sometimes involved long waits and the answers were not always straightforward. That has left me only moderately confident that I’d get timely help in more critical situations. If you're someone comfortable with troubleshooting moderately complex software issues yourself, this setup would suit you well. But if you rely heavily on flawless, immediate support, I’d be cautious. The automatic updates rolled out consistently without causing major hiccups, which was a plus. Overall, I’d say it’s a mixed bag: effective in many respects, but with some gaps in support communication that could affect your confidence level.