Good if you prefer clear language; might confuse beginners
You provide a generally solid training and onboarding experience, but I think you could improve the wording and labeling a bit. Some terms in the dashboard and call tools are straightforward and easy to understand, but others feel overly technical without enough explanation. This would suit people who are somewhat familiar with remote workflows, but might confuse beginners trying to get started without prior software experience. The step-by-step instructions were helpful, and I liked how the database feature integrated with our workflows, but a glossary or simplified labels might make this easier to navigate. The payment and invoicing process was clear, and I appreciated the telephonic support when I had questions. Overall, your training works well but could be improved by making the language more accessible for newcomers.