Good if you like straightforward support, not for complex issues
The support I received was generally what I expected, which is to say practical but limited. When I reached out with routine questions about using the dialer or managing the database updates, responses were prompt and mostly helpful. But if you need anything beyond basic instructions or quick fixes, you might find it lacking. The telephonic assistance sticks to scripts and can be a bit rigid. There isn’t much room for troubleshooting of edge cases or unexpected software behavior. Overall, for users who want straightforward guidance and can handle the software with minimal input from support, this setup will suit well. But for someone who expects highly personalized or technical assistance beyond the usual scope, it might fall short. So, it does what it promises, but I wouldn’t count on much flexibility from the support side.