Good if you like figuring stuff out yourself
I’ve been reflecting on the whole sales and pre-purchase experience and honestly, it was a bit of a mixed bag for me. On one hand, the sign-up process was quite straightforward and the invoicing clear enough after I spent some time getting used to the system. But on the other hand, there was a significant amount of figuring things out on my own after buying the software and starting the training. The manual and onboarding material gave a decent outline, but I found some parts like setting up the calling tools and understanding how the database feature fit into my existing workflows required trial and error beyond what was officially provided. I guess this kind of approach will suit people who don’t mind experimenting and learning as they go rather than expecting immediate hand-holding. The telephonic support line did help when I ran into stumbling blocks, although waiting to get through was occasionally frustrating. I think this product would be a better fit for freelancers or small teams who have the patience to adapt the software to their needs rather than larger outfits needing a turned-key solution. The automatic updates came through smoothly, but adapting to changes without detailed advance guidance sometimes slowed progress. So in short, good for self-starters but not for those wanting everything laid out precisely from the start.