Good if you like fast fax support, less so otherwise
I’m on the fence with WFHI’s telephonic support. They’re willing enough to take your call and offer some basic guidance, which is okay if you want quick answers or reassurance. But I found that the explanations often left me uncertain. By the end of my interactions, I wasn’t fully confident that I could handle all the features of the software unaided. This might be good enough if you have prior experience or you’re comfortable figuring things out on your own using the automated updates and training resources. If not, you may feel a bit lost. The sign-up, invoicing, and payment processes were clear, though not exceptionally streamlined — just functional. Overall, the support could suit those who prefer brief, straightforward exchanges. However, for someone expecting comprehensive guidance or more patient assistance through complex setups, it might not be the perfect fit. One small plus was that the queueing system for phone help wasn’t too slow, so that aspect worked fine enough. I appreciate the effort but remain somewhat hesitant about how helpful it ultimately can be for full onboarding.