Good if you get the wording, unclear for beginners
My experience with support was mixed due to the way some tools and instructions were labeled. One particular moment was when I tried to use the calling dialer for the first time and the labels on the buttons didn’t seem intuitive. Without clear explanations, it took me some trial and error to figure out what the different dialing modes actually meant. For someone already somewhat familiar with similar software, this might be no problem. But for a complete beginner, the wording could be confusing and slow down progress. Apart from that incident, the overall communication was decent though not particularly memorable, and I found the database feature helpful once I got past the initial uncertainty. I think this software would suit users with some technical background or experience, while those new to remote workflows might find the terminology a barrier. In that respect, the product feels targeted more at intermediate users than absolute novices. Improving the clarity of labels and instructions would make it more welcoming to everyone. Until then, I see it as a capable tool that just requires a bit of patience and learning to navigate at first.