Good idea, poor billing execution
The payment process was supposed to be straightforward but it was anything but that. I expected the invoice system to be simpler based on what was explained beforehand but it failed to meet that expectation completely. The sign-up was somewhat smooth but later billing caused issues which made me frustrated. The automatic updates didn’t help either because they sometimes changed things in the database and calling tools without clear guidance. Support was slow on calls and priority assistance almost didn’t exist. The payment options looked flexible but actually led to confusion on what would be charged and when. Overall, the experience was a mix of promising software with disappointing billing and payments which I thought would be better designed.