Good idea but way less smooth than old software
Comparing this software to the one I used earlier, I find it much less intuitive. I struggled to log in initially and often got stuck because things weren't where I expected them to be. The updates, which are supposed to improve the system automatically, sometimes caused more confusion as features changed without clear announcements. The database feature promised to be a strong point, but I found it clunky and cumbersome for my workflow. That said, the calling tool did work as intended at times, which is one positive note. Still, overall, the experience was frustrating enough that I rarely felt comfortable navigating the system. Telephonic support was available but often delayed, making troubleshooting even more difficult. I was really hoping for a smoother transition from the older software but didn't get it here.