Good Hours Support but Missing Flexibility
When I signed up for the software, I was primarily interested in how it could accommodate my irregular working hours since I often log in only in the late evening and weekends. The onboarding process was smooth enough for basic setup but I noticed right away that while the dialer and calling tools were quite helpful during the times I was active, the automatic updates sometimes happened when I was logged out. That meant I missed some changes that could have improved my workflow. The database feature fit well with my hours, letting me organize contacts and information even while working evenings. Still, I wish there was a way to better sync updates to my actual usage schedule because the software occasionally felt out of sync with the hours I put in. I did appreciate the telephonic support; they were reachable and explained things clearly but didn't offer much about scheduling updates or tailoring use hours. Overall, it worked well if you follow a typical day schedule but those like me with unpredictable timing might find it a bit restrictive. So it handled the hours alright but definitely something about timing was missing for me.