Good help sometimes but mostly takes too long

Good help sometimes but mostly takes too long

Telephonic support was polite and did answer questions when I called, which I appreciate. However, after the initial contact, day-to-day responses were slow and repetitive. I often had to explain the same issue multiple times, and sometimes the advice given was not very helpful for practical problems I faced with updates and the dialer. It felt like they were not really keeping track of ongoing issues well. While the one-time assistance was decent, the regular support over days left me frustrated and tired of having to follow up again and again without clear progress.