Good help on sign-up, but might need it again next time
The sign-up process was quite straightforward and the invoice I received was clear enough to understand. I liked that automatic updates happen without much input from me, which is a plus for software like this. However, while setting up the calling tools and database, I did hit a few snags that required me to contact support. Their telephonic assistance was helpful but I did have to wait on hold a couple of times, which was a little inconvenient. The training material was a handy guide but it didn’t cover everything I encountered while working daily with the software. This leads me to think that next time I come back for another package or renewal, I might still need to get in touch with someone for help. Overall, the experience was a mix of good and bad—easy billing but some speed bumps operationally. Still, I appreciate having priority assistance available whenever I might get stuck with the features.