Good help mostly but some gaps when things went wrong
When I encountered problems during setup, I expected the support to quickly solve issues and offer alternative solutions. In most cases, telephonic support was responsive and patient, explaining the next steps clearly. However, there were moments where the help felt generic and didn’t address my specific problem in depth, which was disappointing. I hoped for more tailored guidance, especially for the database feature setup and dialer use when errors popped up. The training was informative but didn’t always prepare me for glitches, so I relied heavily on the support team. While things mostly got fixed, the lack of proactive updates on the progress sometimes left me guessing. This missing communication made the difference between feeling fully supported and just passable assistance. Overall, the experience was a mixed bag with good intent, but missing that final polish that could really help when things don’t go smoothly.