Good help but too much waiting and repeats
You need to improve how you organize telephonic support because several times I had to repeat my issue to different agents which is frustrating. On the positive side, when someone finally understood the problem, they were helpful and guided me through the dialer setup effectively. The training materials are detailed but seldom available exactly when I needed them. Another downside is the wait time on calls, which felt longer than necessary during busy periods. You could streamline the handoff between representatives to avoid making customers explain the same problem multiple times. I appreciate your attempts to be thorough, but the experience gets tedious. Payments and invoicing worked fine without issues, and the software updates didn’t disrupt my use. I acknowledge good points like the product’s potential and some prompt communication, but you must work on support responsiveness and reducing repeats so the experience isn’t so exhausting overall.