good help but setup was mostly on me
So the support team was good when I called them, they explained the process calmly and were helpful. But honestly, most of the setup felt like a one-off thing I had to figure out myself. Once the initial steps were done, it wasn’t like they kept checking in or offering ongoing help. That’s fine if you’re confident, but I found it a bit lonely getting everything ready the first time around. The dialer integration needed a ton of manual adjustments that were not fully clear in the training. The automatic updates didn’t cause any trouble which was nice, but it also didn’t bring any new features that I noticed right away. Invoicing and payment went okay but required some patience to understand each step. Overall good one-time support but I didn’t feel like they were involved beyond that point which might be bad or good depending on what you want. I guess if you need a lot of ongoing help, this might be frustrating, but if you prefer figuring things out mostly yourself then it might work well enough.