Good help but missed a few immediate callbacks
I found the telephonic support service fairly reliable overall though it wasn’t always as quick as I hoped. When I called for help setting up the dialer and navigating the database, the people on the line were courteous and helpful, which made a positive impression. However, I noticed that for some queries I didn’t receive the immediate callback or follow up I was expecting. This sometimes slowed down my onboarding flow, especially when I was juggling calls and trying to make the most of the training materials. That said, I appreciated how the team stuck with me through the process and patiently answered repeated questions without frustration. The only thing missing for me was somewhat faster responses to simpler questions—maybe having more live support agents during peak times could help here. Apart from that, the software updates ran smoothly, and the billing and payment setup was quite transparent, which relieved one worry. I feel they have a decent system for helping beginners, just needs a bit more speed in communication. I’m confident if those tweaks happen, this could become a near-perfect support experience for new users.