Good help, but finding info was tough
I found that getting connected to WFHI support was generally helpful when I finally got through, and the staff spoke clearly on the phone which made troubleshooting easier. However, the initial process to find the right resources or information was quite frustrating. The database feature sometimes felt cluttered or slow to respond, which didn't help when I was trying to learn the workflow. Also, the automatic updates caused issues a couple of times during busy periods, and I had to call support again which took more time. Fortunately, the billing and payment process were transparent enough to avoid confusion, and invoices came as expected. Overall, I think there was a balance: the good telephonic support and clarity were strong positives, but the difficulty in navigating resources and occasional delays were clear drawbacks that affected my experience.