Good help at one point, rest of onboarding vague
During my experience training with the WFHI software, there was one particular moment when I really needed assistance setting up the calling tools, and the support I received then was prompt and helpful. However, the rest of the onboarding felt somewhat vague to me. The instructions could have been clearer or more structured, especially regarding the use of the database feature. Automatic updates seemed fine, updating the software regularly without much issue, but I’m not confident I’d do the setup efficiently on my own next time. The sign-up and invoicing were straightforward enough, but when it came to getting fully comfortable with all the features, I definitely needed that one bit of extra help. Looking ahead, I think I’ll want support again if I re-engage with this software for a new workflow or project to avoid confusion and get the most out of it.