Good handling sometimes, some glitches showed up too
My experience with WFHI before purchase was mostly positive in how they managed issues when things went sideways. I liked that the sales team was responsive enough to answer questions quickly, giving me a fairly good sense of what the software and training entailed. However, when a glitch affected the dialer during the onboarding phase, it took longer than I expected for support to fully resolve the issue. That hiccup interrupted my workflow and made me wonder about ongoing reliability. On the plus side, the invoicing process was transparent and straightforward, and the automatic updates worked quietly without fuss after that. The database feature fit well with my existing work habits once I got familiar with it. So, the good definitely outweighed the bad, but the experience wasn’t flawless. I appreciated the support effort but also saw where they could improve, especially in handling unexpected tech snags faster. Overall, promising but not without some bumps.