5 out of 55 of 5Unverified experienceSales and pre-purchase
Good handling of glitches but missed real-time support
During pre-purchase inquiries, the software showed some bugs in the calling tools that affected certain workflows, which was disappointing as I needed a reliable dialer. However, the support was quick to acknowledge these issues and provided thorough explanations and workarounds, which I appreciated. What I really missed, though, was a real-time chat or immediate callback option during the training and onboarding—having to wait for telephonic support sometimes slowed my progress more than I expected. While invoicing and automated updates ran smoothly, the lack of instant communication left me wishing for a faster resolution channel. Overall, it was a positive experience but with room for improvement in live support features.