Good handling of glitches balanced with strong support
I wasn’t entirely sure what to expect during the sales and pre-purchase process but found it quite impressive overall. The sign-up and invoicing went smoothly, which was a relief. However, I did face an issue with one of the automatic updates causing minor glitches in the calling tools, which slowed me down briefly. What stood out was the telephonic support's measured response—they didn’t rush me and took the time to explain the next steps clearly. On the downside, resolving the problem took longer than I hoped, and I had to follow up multiple times. Still, comparing the hiccups to the overall quality, it seems the software and training setup is well balanced. I’d say the good definitely outweighs the bad here and I feel confident going forward despite the initial hiccup.