Good handling of errors but the wait for support was a bit much
Using this software, I faced some moments where calls didn’t connect properly or the dialer froze, which was frustrating at first. The software did handle glitches reasonably well with autosave features on the database, so I didn’t lose much information when things went wrong. When I reached out to support to explain these problems, they were understanding and helpful over the phone, but there was a noticeably long wait time before getting connected. I appreciate they didn’t rush through solutions, which shows they care. The sign-up and payment steps were smooth, so that was one less thing to worry about. Automatic updates didn’t cause interruptions; they seemed well managed. The slow support response was the main downside, yet I felt reassured by the thoroughness once I got through. Looking back, I think the system’s way of recovering from errors was effective, even if waiting for human help was not ideal. Still, I’d use it again given the balance of things.