Good handling but some hiccups too
Before purchasing, I was pretty cautious since I had heard mixed things about support in such setups. When a few things did go wrong during sign-up and access, I noticed the response was fairly prompt from their end. They communicated clearly about the steps needed to resolve issues, which reassured me despite a few hiccups. What stood out positively was how automatic updates were pushed without disturbing ongoing workflows, but on the other hand, I felt the invoicing process could have been smoother. The initial confusion about payments threw me off a bit, and I wasn't sure how quickly it would get sorted. In all, the experience balanced out: the good support communications helped ease the frustrations from glitches. So, I'd say they handle problems reasonably well, though there’s room to polish the payment and sales process for better fluidity.