Good functionality but lacks some expected advanced customization
I have used several remote workflow platforms before trying WFHI’s software. Compared to the others, this feels quite stable and the call dialer is responsive, making outreach less of a drag. The database integration simplifies managing contact info and tracking communications in one place, which I appreciated relative to some clunkier software I used earlier. Access times are fairly quick, and updates install automatically without extra effort from me, which is a relief. However, I did notice something missing. There isn’t much scope for custom workflows or in-app automation beyond the basic features. This means I still have to manually handle some repetitive tasks that I hoped would be automated. The onboarding flow was smooth enough, but I think a bit more depth or flexibility in tailoring the software for diverse remote work needs would improve it further. Payments and invoicing were prompt and well managed, so at least that side was seamless. Overall, it’s a solid tool at its core, but those looking for highly customizable or advanced tech might find it a touch limited.