Good for those with standard working hours, maybe not for night owls
I've found the support timings mostly aligned with regular office hours, which works well if you have a typical daytime schedule. When I tried to reach out outside those hours, it was tougher to get immediate phone assistance. So if your workflow extends beyond that or you’re a freelancer working late into the night, you might face delays. The training materials and onboarding were accessible any time, which helped, but real-time telephonic support did not always fit the hours I was active. I wonder if they might consider broader support availability for people who prefer working at varying times. The software updates happen automatically, so no worry about timing there. In summary, this setup should suit people who mainly work within a fairly conventional day cycle, although it might frustrate those with less standard hours.