Good for those who want robust support, not for speed junkies
My experience with WFHI support and communication was mostly positive, though I did notice some delays getting fully started. The sign-up and invoice process went smoothly, which gave me confidence at the outset. However, I found that getting the full orientation and training took longer than anticipated, which slowed down the early days of using the software. The telephonic support was very patient and explained things clearly, although the wait times occasionally felt longer than ideal. The automatic updates worked quietly in the background without causing problems, which was a big plus. If you value thorough customer support and don’t mind investing a bit of time to get comfortable, this setup will suit you well. But if you are looking for an immediate start with minimal initial hold-ups, it might feel a bit slow or frustrating. Still, the overall communication quality made a solid impression.