Good for those who want direct support, not for fast results
I was used to another remote workflow tool before trying this one, and honestly, the difference in support was quite noticeable. The telephonic support here tried to help, but I found that the responses were slower and sometimes not as detailed as I needed. I appreciate that they actually pick up the phone and don’t just rely on tickets, which is better than some other services I dealt with, so I’ll at least give them that credit. But when I was navigating the software setup, I often felt stuck without quick follow-up. The onboarding flow promised smooth assistance, but it ended up requiring more of my time than I expected. I was hoping the training would cover more practical, advanced use cases too, but it felt a bit general. In comparison with what I had used before, this felt less streamlined. I think this service might suit someone who values human contact in support and doesn’t mind waiting a bit, but if you want fast, self-sufficient communication and rapid resolutions, you might get frustrated. The automatic updates were okay but didn’t seem to fix my main issues, and invoice management was straightforward enough to not add to the hassle.