Good for those who value steady support; others might find it lacking
I wasn’t entirely sure what to expect from the support and communication side, but I wanted something that would actually keep up with my pace of work. The onboarding flow was decent, although there were moments where I felt like I was waiting a bit too long for responses, especially when I reached out through the dialer tool failing to sync days after the automatic update rolled out. That part didn’t sit well with me since it interrupted my usual routine. However, I have to admit the telephonic support was friendly and did help with some setup hiccups, which was a relief. I also appreciated the steady improvement in the database feature, which suited my method of keeping contacts organized. On the other hand, the sign-up and payment process was straightforward but lacked some of the clarity I hoped for, leading me to ask questions that weren’t immediately answered in the FAQs. Overall, this is probably a good fit for someone who doesn’t rely heavily on instant fixes but values thorough answers eventually. But if you need everything to be seamless from the start, you might want to look around or prepare for some patience.