Good for those who value quick support, less so otherwise
I’ve made contact with the WFHI support team multiple times during my use of their software and training, and I have to say they generally picked up the phone and answered questions fairly quickly. The telephonic support was quite approachable, which I appreciated especially during onboarding when I was figuring out the calling tools and database functionalities. Sometimes the explanations circled back around a bit if the issue was complex, but there was definitely effort to understand my setup each time. I suppose this level of support would suit someone who needs ongoing, accessible help navigating the software. On the other hand, if you prefer very detailed or written instructions rather than phone calls, this might not feel as helpful. For me, the mix worked out because the team was responsive enough to keep me moving through the process without long delays.