Good for those who value balanced communication
I found the support and communication with this software a mix of strengths and weaknesses compared to what I used before. Initially, the telephonic support was quite responsive, answering my queries and helping me understand the database integration better, which was a relief. However, the onboarding process felt slower than expected, and some automatic updates caused minor glitches that weren't immediately resolved. The training sessions were clear, but sometimes lacked detail on using the dialer efficiently, which I had hoped to master quickly. Given these points, this platform might suit those who prefer some level of independence in troubleshooting but could frustrate users who need more consistent and immediate technical help. The invoicing and payment went smoothly, though the sign-up process took a bit longer than usual. Overall, it's a tool with potential but not without its hiccups, so I might consider other options if support responsiveness is a top priority for you. However, the balance between helpful and frustrating experiences was genuine, and I appreciated the honesty in communication from their end.