Good for those who need straightforward help, not for DIY-only types
From my experience with WFHI’s training and onboarding, I found the responsiveness of their team to be perfectly adequate. When I reached out with questions about using the calling tools and database during the early days, they responded within reasonable timeframes and gave clear instructions on next steps. The training material itself was organized logically and seemed updated regularly through automatic updates, so the information was current. However, if you’re someone who prefers learning everything independently without waiting for a response, this might not be ideal because some aspects, like how to best integrate workflows, might be clearer with a bit of human guidance. For users who appreciate having an actual person available for telephonic support instead of only self-serve content, this is quite a suitable setup. The sign-up and payment journey was simple enough, so no complaints there. So in sum, I’d say the onboarding and training services fit well for those who want support, and maybe not as much for pure self-directed learners.