Good for those who like clear quick help, not for everyone
I was expecting the telephonic support to be more proactive based on their description, but it turned out to be mostly reactive. The priority assistance is definitely there when needed, but sometimes the wait times felt longer than I anticipated given the promises. Communication was clear once connected, no jargon, which I appreciated. However, if you want a more hands-on onboarding experience, this might not be the best fit. For those who prefer solving some issues independently with occasional help, it would suit fine. Invoicing and payments were straightforward, so the business side was easier to handle. Overall, support met my expectations in terms of politeness and clarity but lacked a bit in speed and initiative. It’s a solid choice if you value clear communication over immediacy, but not for anyone needing very fast or continuous assistance.