Good for those who don’t need instant replies
I found the support team generally responsive but not always immediately available. When I reached out by phone or chat, it usually took some time to connect with someone who could help. Occasionally, I had to wait longer than I wanted just to get initial contact. However, once I was speaking with them, the explanation and assistance were quite satisfactory. I appreciated that they didn’t rush the conversation and took the time to address my questions carefully. For someone who values quick answers and instant resolution, this might be a bit slow. But if you have some flexibility in timing, the people on the other end are definitely willing to help and generally knowledgeable. The software itself updated automatically, which reduced how often I needed to check in with support. So for users who don’t mind a slightly slower response rate, this will suit well. Those expecting rapid turnaround on support may want to consider how important that is to their workflow before committing.