Good for those who don't mind some delays, not for anyone needing quick responses
The billing and payments process itself was straightforward enough on sign-up and going through invoicing options. But I found the responsiveness of the support team a bit frustrating. Often when I had a query about invoicing dates or payment methods, it took longer than I expected to get a reply over the phone. The automatic updates didn’t really affect billing, so that part was okay. They had telephonic support, which I used, but I felt like I was passed around a bit and the follow-up calls sometimes came with delays. I wouldn’t recommend this if you're someone who expects fast and smooth communication around payments. On the plus side, the online portal for payments was clear and easy to use once I got through to the right person. It seemed like the people behind the software were friendly, but maybe they are understaffed or swamped with calls. So, if you want a billing system that is manageable but can tolerate a slower service level on support calls, then it could work. For anyone who needs quick payment-related answers, probably not the best fit.