Good for those who don’t mind figuring things out
I had quite a frustrating time with support mainly because explanations weren't always clear. When I encountered issues during onboarding or while using the dialer, the instructions given over the phone were often vague or too technical without enough practical examples. That said, the support staff generally tried to help and were polite, which is a positive. But if you prefer very detailed step-by-step guidance and straightforward answers without needing to guess or experiment a lot, this might not be the best fit. On the other hand, if you’re comfortable troubleshooting with only moderate assistance, the calls and database features function fairly well. The sign-up and payment flow was direct enough, but some things about invoicing policies felt a bit opaque until I pieced them together myself. So the software might suit someone independent and tech-savvy, but for anyone needing very clear, simple communication every step of the way, it could be disappointing. Overall, not terrible, just not a great match for my style of working.