Good for those who don't mind a bit of wait time
I found the telephonic support generally helpful, and they did resolve my issues by the end of the calls. However, there was quite a bit of repetition during the conversations, which sometimes felt like going in circles. The waiting time before I got to speak with someone could have been shorter, but I realize that they must be handling multiple calls. If you prefer quick resolutions with minimal delays, this might not suit you perfectly. On the other hand, if you value thorough assistance and don't mind a bit of repeating yourself, then the support system here works well enough. Overall, the communication was clear and polite, and the agents seemed knowledgeable about the software and database features I was using. The automatic updates were mentioned several times as potential fixes, though they did not disrupt my work flow. Calling tools and the dialer performed smoothly during my trial, which was encouraging. Signing up was straightforward, and I found the invoice and payment process transparent and easy to follow. So to sum up, I'd say this service is a solid choice for users who can be patient but might not be ideal if you want immediate and streamlined communication every time.