Good for those used to tech but less so if you want handholding
I found the onboarding and training setup quite quick to get going with, which worked well for me as I’m fairly comfortable with software. The initial one-off steps were straightforward and not too time consuming. However, I must say that there was quite a bit of ongoing setup required, so it’s not a completely set-it-and-forget-it system. For someone who prefers a highly supported, simple onboarding with everything explained in detail, it might not be ideal. The need for continuing attention to keep database and dialer tools in sync could be a bit much for beginners. I think those who have some prior experience with remote workflow software would benefit the most here. Also, telephonic support was available but I didn’t rely heavily on it as the training materials were enough for me to move forward. Overall, if you like to explore and adjust yourself, this setup can suit fine, otherwise it might feel complex.