Good for those comfortable asking for help, but not for everyone
My experience with WFHI support and communication was pretty balanced. On one hand, the telephonic support was reachable and the staff was cordial and patient, which I appreciated. They helped me navigate the database features and troubleshoot a few dialer setup issues without rushing me. However, I found the need to call in several times a bit inconvenient, and some answers were somewhat generic, not very detailed. I think if someone doesn’t want to invest time in asking questions, this might not suit them well. But for users like me who don’t mind a little back-and-forth and prefer talking through things, the support sufficed. I noticed the communication didn’t feel rushed, which is a plus, but I do wonder if future assistance might be similarly paced or quicker. So, it’s neither excellent nor poor — simply adequate for those willing to engage actively.