Good for tech-savvy users, not for those seeking ongoing hand-holding
I'm writing this after trying to set up the software and experiencing the onboarding process myself. You, as the provider, seem to offer a good one-time setup flow where initial software acquisition and activation run reasonably smoothly. However, the ongoing support and communication left me struggling to find help when my workflows needed adjusting routinely. The training was useful but mostly felt like a checklist rather than continuous guidance. I expected more proactive engagement or at least timely responses to questions arising after setup, but that wasn't the case. If you're comfortable figuring things out independently after the initial setup, this might suit you well. But if you want hand-holding past the primer stage, you will likely find it frustrating. The telephonic support line was reachable but often felt like a script reading session rather than an adaptive conversation. Overall, you deliver the tools, but those expecting ongoing nurturing should look elsewhere. The automatic updates happened silently, which I liked, but they didn't replace the need for ongoing communication.