Good for teams who want stability, not for those needing all-time hand-holding
I expected most of the setup to be a one-time task, but I was pleasantly surprised that quite a few elements were supported with ongoing communication. The initial onboarding had a clear structure and telephonic support was helpful when I needed to clarify a few things, which was more than I thought. However, it wasn't a constant back-and-forth; it was balanced well, so I never felt overwhelmed or abandoned. This worked well for me because I was looking for software and training that allowed some independence after setup but still had reliable updates and priority assistance if required. The software updates seemed automatic and didn't disrupt my daily use which was a relief. On the downside, if you prefer constant dedicated support or an always-live helpline, this might not suit you completely. Overall, it was a mix between one-off effort and occasional check-ins, which matched the kind of workflow I needed. I’d recommend it for anyone who wants a solid foundation with timely ongoing support, but not for someone expecting constant live handholding.