Good for stable users, not great if you want ongoing handholding
The support I needed was mostly during the one-time setup phase. Once I got the hang of the software and set up my calling tools and database, the ongoing support requests dropped off substantially. This means if you are someone who prefers a quick setup and then minimal interaction, this could suit you. However, if you expect constant guidance or a hand to hold throughout every call or workflow update, this might not be the best fit. The telephonic support is responsive initially but not very proactive afterwards. The training materials focus heavily on initial setup rather than continuous teaching or updates. Some automatic updates occurred without much announcement, which could be confusing unless you’ve adapted to the system already. Billing and invoicing were routine and did not require much input from me after the start. Overall, the software is good for those who can commit to a solid setup period and then work independently but would be less suitable for those expecting ongoing direct assistance.