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WFHI review

Good for some, not great for everyone

3 out of 53 of 5Unverified experienceTraining and onboarding

Good for some, not great for everyone

The training module was helpful in laying out the basics and the onboarding guide was clear initially. I found that day-to-day using the software was mostly straightforward, but some of the more advanced features were not as intuitive as I expected. It became apparent after a few days that the training did not cover all practical scenarios I faced, so I had to self-learn or search the database feature for answers. The dialer worked well during calls, but occasionally the software would lag during peak hours, which disrupted my workflow. I think this tool would suit someone comfortable with technology and willing to put in extra effort to master the system, but maybe not those expecting an out-of-the-box seamless experience.

Vinita ThomasTelangana, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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