Good for some, but not really what I expected
When I first signed up, I thought the support and communication would be a lot more straightforward. Honestly, it felt like I was going in circles trying to get a simple issue addressed. The telephonic support was okay once I finally got through, but the wait times and back-and-forth emails were frustrating. I get that sometimes things take time, but I expected a clearer onboarding flow from what was promised during sign-up. The automatic updates changed the interface a couple of times without any prior heads-up, which threw me off a bit. I think this software might suit folks who are patient and can navigate minor hiccups, but if you want smooth, clear guidance from the start, maybe it's not the best fit. Invoicing was easy enough, and that part worked as expected, so credit there, but overall I found myself wishing for better clarity and responsiveness. I kept circling back to the same point: the initial support experience really shaped my view, and unfortunately, it didn't match what I expected beforehand, even though some parts like invoicing were fine enough. Maybe others will have a different take, but for me, it was a mixed bag with a lean towards the frustrating side.