Good for simple queries, tougher if you want more
Reflecting on my experience with the support and communication, I found it quite a mixed bag compared to other platforms I've used. The telephonic support was always polite and answered my more straightforward questions quickly, which was a relief. However, when it came to more technical issues with the call dialer or database features, they took longer to understand and couldn't always provide immediate fixes. The automatic updates sometimes added features I wasn't fully prepared for, which led to confusion when I called for help. I'd say this setup suits someone who mainly needs basic assistance and can handle some trial and error themselves. But if you're used to hands-on, immediate, and deeply technical support, this might feel limiting. On the billing side, things were clear, and invoices arrived on time, which was a plus. Overall, it’s decent but might not fit everyone’s support expectations equally well.