Good for self-starters; not so much if you want more handholding
I found the pre-purchase information and sales discussions somewhat mixed. On one hand, the software demo gave me a decent idea of the main features, like the dialer and the database. But honestly, there was a lot I had to figure out on my own after signing up, especially around how payments would be invoiced and the specifics of automatic updates. The onboarding materials covered some basics but skipped over other bits I needed to discover by trial and error. For someone experienced with remote work tools, that might be fine, but I think for a newbie, this would feel frustrating. I kept having to piece things together, which got tiring after a while. So, I’d say this setup probably suits users who like to experiment and self-teach rather than those who want a fully guided experience from the get-go.