Good for self-starters; not ideal if you want a guided hand
The sales and pre-purchase process seems designed for people who are comfortable navigating software with some troubleshooting on their own. When I encountered an error in the billing module during setup, the system didn’t immediately resolve it but provided access to support and documentation to fix it. This approach works if you have patience and some technical aptitude. The sign-up and payment steps were automated and easy to follow, but if you expect someone to hold your hand through every mistake, this might not be the right fit. The training materials are comprehensive, but the lack of real-time hand-holding means you should be ready to explore and learn independently. Telephonic support helped when necessary, though sometimes waiting on hold was part of the experience. In short, this software suits people who want solid tools and are willing to deal with occasional hiccups themselves. If you need a step-by-step guided sales and onboarding from start to finish, you might feel a bit unsupported.