Good for self-starters, not great if you want fast hand-holding
From my time interacting with WFHI's sales and onboarding, I found the people generally responsive and polite. They answered questions in a timely manner, and the invoicing and payment process was clear enough. That said, sometimes I felt the responses were quite formulaic and didn’t fully address my concerns. If you’re someone who likes to take the initiative and doesn’t mind figuring things out independently, this setup will suit you well. On the other hand, if you expect very hands-on, detailed assistance throughout, you might find it a bit lacking. The software itself has potential, but the onus is on the user to invest time in learning the database features and dialer capabilities. I appreciated the automatic updates keeping the system fresh, though it occasionally caused minor disruptions. Overall, this product would work best for those comfortable driving their own remote workflow setup with moderate support.