Good for self-starters, not for hands-holding buyers
When I was deciding whether to buy WFHI’s software, I found that a lot of information was available, but I still had to figure out quite a bit myself. The sign-up process was simple enough, and the invoices came through promptly, which was nice. However, I found the pre-purchase support a bit light on detailed guidance about how the software would fit into my actual remote workflow. I had to dig through the training options largely on my own to understand the database feature and dialer's capabilities. That’s fine if you’re used to working things out by trial and error or can spend extra time learning independently. But if you’re expecting a step-by-step consultative purchase experience, this might not suit you. The software itself is solid once you get going, and the automatic updates mean you continually get new features without hassle. Still, I found myself circling back to the fact that much of the onboarding requires self-motivation. I think this product is best for people comfortable diving in and learning as they go, not those who want everything spelled out before signing up.